Unless otherwise specified, all products sold on this website are not returnable after purchase. If there is a problem with your order, please reach out to us at firstname.lastname@example.org and we’ll help you as soon as we can. AEscifi.ca operates with a volunteer staff and limited resources, and unfortunately we are not currently able to offer a return and refund service. Exceptions to this policy may be granted on a case-by-case basis and at the discretion of AEscifi.ca staff. Let us know if you need any assistance.